Our requirement

Our quality of service is our priority

A commitment to security: ISO 27001 Certification

As a result of a transformation project initiated in 2018, we are proud to have obtained the ISO 27001:2013 certification for our outsourcing activities in 2020 : monitoring, helpdesk and administration. This certification reflects our commitment to security issues both in terms of capabilities and processes.

The constant search for new tools, the commitment to documentation and the respect of control processes are now supported by our CISO through our ISP and adapted to each context by a specific Security Assurance Plan (SAP).

A quality methodology: ITIL framework

The operational organization of our services is based on a pragmatic approach to ITIL best practices. Thus we have been implementing a massive training campaign for several years, in particular for our management teams.

We also implement on all our outsourcing contracts a panel of relevant indicators to monitor quality efficiency of delivered services.

An environmental policy recognized by ECOVADIS Gold and certified ISO 14001 and 50001

Since 2016, Groupe VITAL has been audited by EcoVadis for its CSR policy. The results, which are constantly improving, encourage us to continue our actions and have enabled us to achieve a Gold level of recognition this year, placing us in the top 5% of companies with the highest ratings.

The ISO 14001 and 50001 certifications secured during the first half of 2021 confirm our ambitions on environmental matters.

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